ACCESS TO VENUE
Brisbane Convention & Exhibition Centre
Hall 4, LOADING DOCK, GLENELG STREET
BRISBANE, QLD, 4101
During bump in and bump out, vehicle access to the ICC loading dock is via Glenelg St. Access times are given on page 5. On show days, the loading dock is open for deliveries before the show opens between 8am and 9am for restocking. After this time exhibitors should not bring goods in or out without the permission of the organisers.
We have discounted rates for exhibitors with LIDO Group please see information in this link.
In the interest of public safety all aisles, fire cupboards, appliances, emergency exit doors and public circulation areas must be kept clear at all times. The aisles are the minimum permissible by health and safety regulations. If any activity on your stand will create a queue or an audience then you must leave room for visitors on your stand. The aisles are not to be used as queuing and viewing areas. All furniture and other stand display must fit within the boundaries of your stand as shown on the Floor plan. No items including raised floors may encroach into the aisles. Please make your contractor aware of this if you are having a modular floor built.
Under the venue’s license, the purchasing of alcohol on site must be made through the cafes or venue caterers. Any breach of the Licensing Policy, through the provision of alcohol from any other source may result in the alcohol being removed from your stand.
Automatic Teller Machines are located along the Exhibition Concourse.
A full range of audio-visual equipment can be hired. For further information, please contact Exponet.
Exhibitors may not hang banners above their stands without the permission of the organisers. Please contact the organisers to gain approval for rigging. The Organisers decision is final. Exhibitors must have Space Only stands larger than 20 sqm before the organisers will consider applications. Exhibitors should send visuals of proposed banners to firstname.lastname@example.org for approval.
Helium balloons are not permitted. Air filled balloons are permissible. Exhibitors must follow these guidelines for helium balloons
Exhibitors undertake to indemnify the organisers for any costs for bringing riggers into the venue to retrieve balloons from the roof. This is a very costly exercise!
Any exhibitor balloons still in the roof space as of 10am Monday 18 March, will need to be retrieved by riggers at the exhibitor's cost.
Please note that Exhibitors will be charged for the removal of balloons found in roof space of the venue and should a balloon trip the fire alarm and a Fire Brigade is dispatched to the building a call out fee will also apply. Please indicate your use of balloons in FORM 3.
The onsite ticket box office is located in the foyer level of the show.
The nearest car parks to the venue are:
The Centre provides undercover parking for 1500 vehicles, with direct lift access to the Centre’s convention and exhibition facilities. Car Parks 1-3 are accessible via Merivale Street and Car Park 3 can also be accessed via Grey Street.
Exhibitors are entitled to a discounted parking rate of $17.00 per day, redeemed at the pay stations with a QR code. You will receive your event specific QR code via email from the Exhibitor Services Team. Please note car parking prices are subject to change.
Entry heights are as follows: Car Park one: 2.3m, Car Park two: 2.2m (Merivale St) or 2.1m (Russell St Ramp) or 2.2m (Melbourne St), Car Park three: 2m (Merivale Street) or 2.1m (Grey St).
CARPETING & FLOORING
The stands and aisles will be carpeted in grey charcoal carpet. Alternatively, if you wish to order floor coverings, you may do so using floor flats or other carpet colours which you are able to purchase directly from Exponet , please contact Exponet directly.
Alternatively, if you wish to order floor coverings, you may do so using floor flats or other carpet colours which you are able to hire directly from Exponet.
A full range of food and beverages will be available from the exhibition cafe during bump in and during the show open period.
Children under the age of 16, (including babies and toddlers!) are NOT permitted in the venue during Bump in and Bump out, nor may they be left in vehicles on the loading dock during these days.
The venue is a potentially dangerous environment for children during Bump in and Bump Out and this rule will be strictly enforced. Please note that after the close of the show on the last day children should be removed from the venue before bump out can commence. Please make any necessary arrangements for your children in advance as this regulation cannot be waived.
The aisles and your stand will be swept and vacuumed every night BEFORE the show opens. Any special cleaning requirements should be raised with the organisers and may incur additional fees.
It is in the interest of exhibitors and visitors that any faults or failures in the services provided at THE ESSENTIAL BABY & TODDLER SHOW should be brought to the attention of the organisers as soon as possible. We cannot rectify problems after the show!
You may employ the stand contractor of your choice for dressing your stand, except shell scheme (and additions to shell scheme) for which the official contractor is Exponet.
Gaffney’s Event Logistics look after freighting, fork lifting and storage onsite, and these services are at additional cost to your stand package. Exponet and Gaffney’s both have a service desk onsite. We also pass your contact details to our contractors to assist them in offering relevant services to you at the show. You are not obliged to use any of these contractors however we would encourage you to do so as you will benefit from economies of scale and their intimate knowledge of the event.
If you are employing a contractor to build your Space Only stand, it is essential that your contractor is fully aware of their responsibilities under all relevant Health and Safety legislation, as well as the venues and organisers stand build regulations.
Exhibitors are not permitted to fix onto, or alter the appearance of any surface in the venue.
Exhibitors are reminded that if this condition is breached, they will be charged for making good, restoring or renewing any damage to the venue or site, for example, marks by or to paint, tape, bolt, screw and nail holes or damage to pillars etc. If you damage the shell scheme panels you will be charged.
DELIVERY & COLLECTION OF GOODS
See Deliveries, Fork Lifting & Storage on page 11.
You must ensure that your stand and exhibits comply with relevant legislation and are easily accessible to wheelchair users and that all signage is as clear as possible for those with impaired vision. Disabled parking is available at venue which is lift accessible. There are accessible toilets in the hall.
DISTRIBUTION OF PROMOTIONAL MATERIAL
You are reminded that all business including the distribution of literature and promotional material must be conducted from your stand. Your staff are not permitted to hand out leaflets etc. at the entrance to the event, the aisles or any other part of the venue.
The official electrical contractor for THE ESSENTIAL BABY & TODDLER SHOW is Exponet. Shell Scheme Exhibitors can order additional power and lighting by filling out the Exponet exhibitor kit found online, in the Additional Services section. Space-only contractors should order mains electrical supplies with Exopnet directly.
Please ensure that all equipment you bring into the venue is Tagged and Tested. Inspections will be carried out and you may be required to submit equipment to testing at your cost ($15 per tag) if tags are not present.
EFTPOS machines are arranged through your bank not the organisers. EFTPOS machines work on the mobile phone network so there is no need for a phone line, but check with your bank for details.
Smart phone devices and other options are also available online.
The exhibitor lounge is located on the gallery level above the café.
Although the utmost care will be taken with security arrangements, venue management and the organisers accept no responsibility for loss or damage to exhibitor’s equipment or property whilst it is on site at THE ESSENTIAL BABY & TODDLER SHOW. Exhibitors should ensure they are adequately covered by insurance for loss, damage and theft. This is not covered under a public liability policy. Any incidents of theft should be reported to the organisers onsite, so we can make a report, exhibitors own insurance may not respond to claims made after the event and the organisers will not be able to provide supporting documentation in relation to any incident reported after the show is over. Overnight security is in place from Wednesday 13 March.
Textile fabrics used for interior display purposes on the stand must be treated with an approved flameproof chemical and conform to Local Statutory Building Regulations. Certain fabrics such as wool, twill, or felt need not be proofed. Textile fabrics used for interior decorative purposes within stands must be fixed taut and/or in light pleats (not draped) to a solid backing and secured above floor level, not touching light fittings.
The BCEC contains all fire prevention equipment as required by law. All fire equipment must be visible and accessible to the public – under no circumstances should this equipment be obstructed by your furniture or stand material. For fire regulations, please refer to the VENUE EMERGENCY EVACUATION SITE PLAN in the additional information section.
All incidents and accidents must be reported immediately to the organisers, security or venue staff. All security staff are qualified first aiders and so in the event of a medical emergency please alert a member of the Organisers or security staff. Please do not call the emergency services yourself, the venue co-ordinates with the emergency services directly to ensure minimum delay. Third party calls slow down response time. We have dedicated First Aiders onsite at the show.
Food sampling is not permitted unless previously agreed in writing with the Organiser’s.
The venue caterer has sole rights for the sale or distribution of any article of food and beverage, therefore no food or beverage may be brought into the Building without the consent of the Building’s Management.
Samples to be given away free of cost to the patron must be:
- Items which registered members of the association buy wholesale in the normal conduct of business or
- Are produced by equipment used in the normal conduct of their business
The sale of such sample products is not permitted.
- Portions must be of tasting size only:
- Liquid portions should not exceed 30% of what would be considered to be standard serving size.
- Solid food should be no larger than bite size.
- Health regulations apply.
- Exceptions to the above require written approval.
Exhibitors must first return the Brisbane City Council temporary_food_stall_licence_application Form available in the Downloads Section. Once a Permit number is received this should be added to the BCEC Food And Beverage Sampling Request form which should be returned to Exhibition Services at the BCEC.
Furniture is not supplied with your stand – you may bring your own or hire from Exponet please view the full range of Furniture at www.exponet.com.au or contact Exponet for details.
Good graphics on your stand will get you and your products noticed. From your own colour transparencies or photographs, you can have stand graphics printed bespoke for your stand, and set you apart from your competitors. If you wish to discuss a graphics package, please contact Exponet. Under no circumstances are exhibitors permitted to hang banners or other graphics above their stand without the permission of the organisers.
All exhibitors staff who are involved in the bump in of the event should complete a site safety induction. Inductions can be completed by following this link:
PUBLIC LIABILITY INSURANCE
Neither the organiser, the venue, or any staff, employees, agents or other representatives of Fairfax Media Pty Ltd or the venue shall be liable for any damage, loss, harm or injury to the exhibitor, employees, agents or other representatives of the exhibitor or for goods sent to the venue before or remaining after the exhibition, or whilst in transit to or from, or during the exhibition.
It is a requirement that exhibitors have appropriate public liability insurance cover for no less than $10 million dollars in respect of any single claim. It is a legal requirement that the organisers verify that all exhibitors hold Public Liability Insurance.
Exhibitors must send a Certificate of Currency detailing the following:
|Insured:||Your Company Name (add your company name if different from trading name)|
|Type of Policy:||Must show "Public Liability"|
|Sum Insured:||$10,000,000 (e.g. limit of indemnity)|
|Period of Cover||(must include dates of show from first day of bump into final day of bump out)|
|Insurer:||ABC Insurance Company|
If you are not covered, you may take out suitable Public Liability Insurance with the organiser’s insurance broker by completing FORM 2. N.B This does not cover loss theft or damage to stock.
WORKERS COMPENSATION INSURANCE
Exhibitors who employ staff to work on their stand at the event must also carry and provide proof of cover Workers Compensation Insurance via Form 2.
The sale, distribution and consumption of alcohol anywhere on the premises is subject to licensing laws, a breach of which may result in fines (please refer to Alcohol)
Other Activities – Subject to venue and or organiser approval, additional licenses may apply for entertainment, laying of wood chips, displays containing any water or liquid substance including water features and aquariums, helium balloons, confetti, streamers, lasers, smoke machines, flammable gas/ liquids, any dangerous machinery, paint – no matter how small the amount, goods classified under the Dangerous Goods Act or Hazardous Substances etc.
Any items found should be handed into the Organisers Office.
LPG / COMPRESSED GAS
No LPG will be allowed in the venue without the permission of the organisers and venue. Any gas bottles must be removed from the building and stored outside the venue overnight. Arrangements for storage should be made in advance with and venue.
Promoting your presence at the Show
For more details on the Show’s marketing campaign, tips on how to best promote your business at the Show and to download assets that you can use on your website go to the Exhibitor Manual Website and download from the Marketing Materials section.
MESSAGES AND PAGING
A public address system will be in operation during bump in and bump out only. No paging will be permitted during the open hours of the show, except in emergencies.
NOISE MUSIC AND VIDEO
The organisers have arranged recorded music throughout show hours and reserve the right to refuse additional music at the show.
Exhibitors playing music or videos must keep the sound at a level that is not intrusive to other exhibitors. All speakers must face the interior of the stand and not the aisles or neighbouring stands. The organisers reserve the right to cut power to a stand if in the opinion of the organisers, the sound level is too high and the exhibitor does not conform to the verbal requests to reduce the level of the sound. All exhibitors must comply with APRA’s licensing/ copyright requirements for the use of recorded music, videos, DVDs or any other published work covered under their licensing agreements.
The Organisers Office is located at the back of Hall 4
See Car Parking.
Exhibitor Passes will be required if you are an exhibitor or working on an exhibitor’s stand. These passes are collected onsite; they will not be sent out in advance. On arrival for Bump In, security must be given a valid company name or stand number and you will be issued with a temporary pass. Please make your way to the Organisers Office collect your Exhibitor Passes. After you have collected your passes and made arrangements to distribute them to your staff. After 1400 on Thursday 14 March, a valid exhibitor pass must be worn otherwise you will be refused entry by security.
You must arrange to meet with any staff member who has not received their pass in time for the show. They will not be allowed into the building to look for you. Each badge will indicate the exhibitor and the individual’s name. Please note these passes are not transferable and must only be worn by employees or temporary stand staff of the exhibitor. If staff changes over the course of the show the old pass must be returned to the Organisers Office and swapped for a new one.
ONCE ISSUED BY THE ORGANISERS, IT IS THE RESPONSIBILITY OF EACH EXHIBITOR TO ENSURE THE SECURITY OF ALL ACCESS PASSES AND BADGES.
The Organisers Office is located on the mezzanine level above the Hall at the Foyer end.
If you require water and waste services and access on your stand please order through the venue’s exhibitor services online
For bus & train timetables, visit the public transport website at http://translink.com.au/
Also look at the venue website http://www.bcec.com.au/attend-an-event/attend-location
Bus Services – South Bank is serviced by two bus stations: The Cultural Centre Station on Melbourne Street and the South Bank Busway Station cnr of Colchester and Tribune Streets, South Bank.
South Brisbane Train Station - adjacent to Centre on Grey Street, with direct Air Train service
If you need to restock your stand during the show, PLEASE DO SO DURING THE TIMES BETWEEN EXHIBITOR ACCESS AND THE OPENING TIMES SHOWN ON PAGE 5.
Please note that a representative of your company should be present to sign for any deliveries. The organisers will not sign for deliveries on your behalf if you cannot be present to receive your good you should send your goods "no signature required.
Exhibitors are not permitted to rig graphics or banners above their stand without the permission of the organisers. Any proposed rigging must be submitted for the review permission of the organisers. Shell scheme stands and those under 20 sqm are not permitted to rig.
The scanners for THE ESSENTIAL BABY & TODDLER SHOW is ordered from Lüp.
Visitors will be provided with a QR code on their entry tickets to scan at exhibitor stands to enter competitions, request more information and join newsletters at the touch of a button.
Exhibitors will be given all data collected on their stands during the show, via the electronic leads scanners. The team from Lüp will contact all exhibitors for listing information.
Please use your ‘exhibiting name’ for your listing. This is the name you should also use for the fascia name board.
For more information about the Electronic Lead Scanners please contact Lüp. Or visit their website http://lup.com.au/ or see the LUP Scanner Information File
Whilst every reasonable precaution is taken during the show to ensure the premises are adequately patrolled, the organisers expressly disclaim responsibility for any loss or damage to property of any exhibitor from any cause. It is essential that you report any loss sustained from your stand to the security or Organisers Office.
Exhibitors are not permitted to mount or display any signage outside of their stand area. Exponet can be contacted regarding additional signage to enhance the look of your stand.
The ICC has a "No Smoking" policy within all areas of the Venue. Exhibitors are therefore requested not to smoke within the 10 m of the building.
Please refer to YOUR STAND section for details.
Exhibition stands must be manned at all times during show opening hours.
It may be obvious but a standing, smiling exhibitor is much more approachable than someone seated and looking disinterested or reading the paper!
For enquiries on stand presentation please contact the organisers or refer to ‘5 Essential Tips for a Successful Stand’ PDF found under Exhibitor Information on the Exhibitor Website.
Storage is not included in your stand package. Exhibitors should store all their stock on their stand or contact Gaffney’s to discuss their storage requirements. Receiving and fork lifting of your goods either into storage or to your stand is not included in your stand package and must be booked through Gaffney’s separately.
TELEPHONE & INTERNET
The ICC has a free wi-fi system, during show operational hours this could slow down, we recommend exhibitors look into 4g WiFi alternatives if a stable service is required to demonstrate services or take payments.
See Deliveries, Fork Lifting & Storage on page 11.
A limited number of trolleys will be available for use by exhibitors. Trolleys may be collected from the storage supervisor in the storage area and will need to be signed in and out. Identification will be needed to use this service and a cash deposit may be required.
High visibility vests must be worn; these may be purchased from the loading Dock Gatehouse OR hired from the organisers who will have a distribution point at Hall 2 foyer entrance. Please bring a $5 note. Stock is limited so if you have your own please bring it. If the stocks of both are exhausted exhibitors will have to make their own arrangements.
VEHICLES AS EXHIBITS
If you plan to bring a vehicle onto your stand to exhibit, please contact Keir Duncan and indicate such on FORM 3 STAND ACTIVITY.
WORKPLACE HEALTH & SAFETY
All Exhibitors are required to meet the WHS regulations of BCEC and state and federal legislation in addition to their responsibilities under the Workplace Health and Safety Act 2011 and SafeWork QLD.
- Smoking is not permitted inside or within 5 metres of any entry/exit door.
- Children under the age of 16 are not permitted within the venue or on the loading dock during move in and move out under any circumstances.
- Safety vests must be worn during contractor build (move in) and dismantle (move out) and wherever mobile plant equipment is operating within the venue’s precinct.
- Closed-toed footwear must be worn by all event-related personnel during move in and move out and footwear must be worn at all times during the hire period.
- Appropriate Personal Protective Equipment (PPE) meeting Australian standards must be worn on site at all times.
- The possession or consumption of alcohol or drugs of addiction is strictly prohibited by on-duty, event-related personnel. Persons found under the influence of alcohol or drugs of addiction will not be permitted to commence or continue work under any circumstance.
Please make your staff aware of the emergency evacuation procedures for the hall and make sure they are aware of what to do in an emergency.