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FAQ's
This event has ended.
- Yes, visitors and exhibitors have access to the free ICC Sydney public Wi-Fi for basic browsing, email and social media.
- Should you require dedicated Internet access, complete the ICC Sydney Internet Services request. This is located under Forms To Action > Venue Service order forms > Internet Services section.
- As this is a trade show you may take orders and payments (credit card, cash) at the show, but goods must NOT be traded/delivered/handed over at the show. Stock deliveries must be made off-site at a later date. You can, however, sample products at the show. From 4pm - 5pm on Friday 1st September, you may sell DISPLAY stock directly from your stand to help speed up your bump out process and reduce transport costs.
- Yes you can, please ensure you follow the ICC Sydney and City of Sydney guidelines and complete the relevant forms. This is all available under Forms to Action > Stand Activity form.
- Please find information here: Key Dates and Times
- To ensure a smooth bump in, National Media has engaged GEL Events to assist with the loading dock management. The lower level loading dock has very limited space and cannot sustain unnecessary use. We have implemented the following restrictions on the dock usage to ensure a smooth bump in and out for all exhibitors and contractors.
- Vehicle/truck access to the Upper Loading Dock, Halls 5-7 is via Darling Drive. Access is strictly reserved for exhibitors who have booked via GEL Events. High visibility vests and enclosed shoes must be worn at all times whilst on the loading dock. If you do not have a loading dock booking your vehicle will be sent down to the carpark or be required to wait offsite until space becomes available. You will only be able to book loading dock access in correspondence with your stand being built/ready for occupation.
- Vehicles may only remain on the loading dock for a maximum of 20 minutes for loading/unloading purposes due to the high volume of vehicles.
- Fees apply for the use of the forklift. If you require use of a forklift, you must pre-book this with GEL Events via Forms To Action > Loading Dock & Forklifting Bookings.
- Vehicles on the dock must not exceed 10kmh and hazard lights must be active at all times and whilst engines are running.
- Your courier can drop off your shipment whether you are present or not, ONLY if you have given authority that your delivery can be left without a signature. We accept no responsibility for goods left without you collecting and securing them.
- Please find more information here: Deliveries, Parking and Storage
- If you have an advert booked, there will be an event magazine advert submission form in Forms to Action with details about your advert and how to submit it.
- GEL Events are able to provide forklifting services (fees and bookings are required), pallet jacks and trolleys (free of charge) to exhibitors during bump in and bump out. Please note that these services are on a first come first served basis.
- Yes! The Event Organiser (National Media) and the venue have an obligation to control noise generated at the event. It is important you respect this policy to ensure the visitors have an enjoyable experience at the show and allow your neighbouring exhibitors to conduct business in a suitable environment conducive to doing business.
- The maximum permissible sound level in any area of the event is 82dB, measurable at a distance of three metres from the source of the sound using a decibel meter. Exhibitors showing videos/films, generating excessive noise or using audio visual aids that could impact adjacent exhibitors may be requested to minimise noise levels.
- During the operational hours of the event, the Operations team will be monitoring noise levels on the show floor. Should it be deemed that an exhibitor is producing noise levels exceeding the permissible sound levels, they will be asked to reduce the volume. In the event multiple requests have been made towards the exhibitor and they are not adhering to the Noise Policy they will have their power switched off.
- The floor plan is changing on a daily basis, so please contact your Event Coordinator for the latest version.
- Space Only & Shell Scheme Stands: No, you DO NOT have furniture included as part of your stand package. You can order it from Harry the Hirer or bring your own. Visit Stand Inclusions for more information.
- Turnkey Stands & Tech Pods: Yes, you do have furniture included as part of your stand package. Visit Stand Inclusions for a full list of inclusions.
- Yes, you do, however, there are different options. For more information visit Deliveries, Parking & Storage.
- Yes, they can be used as a fixed feature of an exhibit, display or as a table decoration. They must be tied down to ensure they do not float to the ceiling. If they do float to the ceiling, you may be charged retrieval costs due to the complexity of removing them.
- Most appliances have a rating on them either in watts e.g. - 600w or in amps e.g. 2.5amps.
- Use the wattage information on your appliance to determine the size of the power outlet you require. If you are unsure, contact Harry the Hirer who will be happy to assist you.
- 4amp power point = 1000 watts maximum (standard pre-built stand power supply). Suitable for:
- Small bar fridge
- TV/ Video/DVD Computer/ Laptop
- Desk Lamps
- Radio
- Tracker Unit / Card Swipe
- Display cabinets
- Phone Charger
- EFTPOS Machine
- 10amp power point = 2400 watts maximum. Suitable for:
- Large fridge
- Photocopier
- Water coolers
- Small Urns
- Freezer
- 15amp power point = 3600 watts. Suitable for:
- Video walls
- Large urns
- Three Phase power points
- 15amp three (3) phase - up to 3600 watts per phase
- 30amp three (3) phase - up to 7200 watts per phase
- Harry the Hirer can accommodate whatever 3 phase powerpoint you require, from 10amp 3 phase upwards (this is dependant on the venue).
Method to find (amp) load of item:- 240 w = 1 amp
- 960 w = 4 amps.
- Lup, our registration partner, will email you prior to the show with login details to view and download your leads.
- If you cannot find this email, please contact Lup so they can resend it to you.